Milan - Genoa - Serravalle - Lugano - Como - New Year 2027, by bus

NOTES

• The travel itinerary is based on a minimum of 50 paying passengers.
• The agency determines the seating arrangement, the place of departure, the rest stops and their length; by paying for the transportation, the passenger accepts all of the above, without the right to object or complain.
• In case of an insufficient number of passengers for the realization of the package or other objective circumstances, the tour operator notifies passengers of the cancellation of the package 5 days before the departure date
• The agency reserves the right to choose the means of transport for transfers.
• If a passenger decides on their own to change part of the plan and program of the trip, the agency is not responsible for providing that passenger with a transfer/earlier or later check in or check out at the accommodation/different nights at the accommodations, from what is provided by the plan and program of the trip.
• Minor passengers must have a certified parental consent when traveling.
• In order to respect the schedules provided by the travel itinerary, as well as to respect the time of the other passengers in the group, there is no possibility of stopping at the border that represents the exit from the European Union for the purpose of certifying receipts and refunding taxes from the European Union (TAX FREE)
• Our recommendation is that you take care of your personal documents and money during your trip.
• Passengers who do not settle their debts and do not pay for the trip by the final deadline stated in the plan and program, and who do not notify the agency in any written manner within 24 hours of the date of expiry of the payment deadline, will be treated as having withdrawn from the trip.
• The sightseeing of cities listed in the travel itinerary does not include visits to or tours of the interiors of public buildings, institutions and cultural monuments, except where this is provided for and stated in the travel itinerary.
• The tour of the cities within the travel itinerary can be carried out on foot, by private transport, by city transport or by any other means.
• Passengers who intend to visit museums and galleries are advised to check their opening hours in advance and to coordinate the desired visits with their free time
• Passengers are obliged to take care of their travel documents, money and belongings for the duration of the package. Leaving valuables in vehicles and in hotel rooms is not advisable, because neither the tour operator, nor the carrier, nor the hotel is liable for them! In case of theft (loss of personal belongings), the passenger may claim compensation for damages only for their belongings insured with authorized insurance companies. The tour operator cannot be held liable, nor can complaints and objections be addressed to the tour operator regarding thefts and unforeseen circumstances.
• Minor children traveling without one parent need the consent of the other parent to cross the border, or if they travel without parental accompaniment they must have an adult escort and the certified consent of both parents when crossing the border. The parental consent statement must be certified by a notary.
• The safety of persons and passengers, as well as the health condition in which a passenger finds themselves, is entirely personal and a matter of personal responsibility. All passengers must be aware of the health and safety situation of the countries they are traveling to.
• The accommodation facilities accommodate passengers and determine the layout and type of rooms according to their availability at a given moment. The agency is not able to confirm to clients whether the beds will be twin (separate) or double (large French bed), nor the floor within the accommodation itself, unless this is specifically stated in the Contract. By paying for the package, the client agrees to this fact and to the accommodation conditions without the right to complain.
• Accommodation facilities are entered on the first day of the stay in accordance with the rules of that accommodation facility. Check-in is most often in the afternoon hours (most often around 15h), and check-out on the last day of the stay is most often by 09h
• Descriptions of accommodation facilities are for informational purposes.
• Some of the additional amenities of the accommodation facilities are available for an additional charge. There is a possibility of deviations and changes regarding the availability of some amenities, because they depend exclusively on the accommodation facilities (e.g. safe, parking, mini-bar, TV, air conditioning…)
• The passenger is obliged to respect the rules of the accommodation facility and bears sole responsibility in the event of sanctions by the staff of the accommodation facility.
• Luggage is limited to one passenger - one suitcase + hand luggage.
• Documents required for travel: Valid biometric passport at least 6 months after the trip.
• The passenger is obliged to find out on their own about the conditions of entry into the territory of the countries being traveled to and of return to Serbia.
• Foreign nationals are themselves obliged to find out about the conditions of entry into the territory of the countries being traveled to and of return to Serbia.
• The tour operator reserves the right to change certain contents of the program due to extraordinary circumstances and things that the agency cannot foresee at the time of concluding the contract.
• The tour operator is not authorized to assess, and does not assess, the validity of travel and other documents.
• The agency does not bear responsibility for any information given orally.
• Passengers are obliged to check the exact time and place of the group's departure two days before the trip.
• The passenger is obliged to familiarize themselves with the rules of conduct of the country they are traveling to and to respect the applicable legal customs regulations.
• Passengers are obliged to remain in their seats on the bus and other means of transport used for transfers, and may not leave them at places that are not intended for breaks (borders, check point stations, toll booths, etc.). In case a passenger leaves the vehicle without prior agreement with the agency representative, they bear all possible costs and consequences themselves.
• A passenger who, by inappropriate behavior, disturbs other passengers or hinders the drivers and the escort in their work will be immediately excluded from the trip and all responsibility passes to them, without the right to complain or to a refund.
• The passenger is obliged to respect the schedule set by the agency representative during the trip, otherwise the agency representative has the right to exclude the passenger from the trip.
• The use of toilets is not possible on tourist buses; in accordance with the plan and program of the trip, breaks are made every 3-4 hours (depending on the location and equipment of the gas station), which passengers can use for the toilet.
• The tour operator reserves the right to correct the price of the trip.
• The General Terms and Conditions of Travel of the Travel Agency Feniks Tours Putovanja D.O.O apply to this program.

METHOD AND TERMS OF PAYMENT

• 30% upon booking and the remaining amount up to the full price of the package 5 days before the start of the trip (for regular payments until departure)
• 30% upon booking and the remaining amount up to the full price of the package in 3 equal monthly installments by postdated citizens' checks
• By payroll deduction in 6 equal monthly installments
• Payment is made exclusively in the dinar equivalent at the NBS middle exchange rate on the day of payment

Tour operator: FENIKS TOURS PUTOVANJA doo, Kraljevo, License OTP 33/2024 - category A

Sub-agent: BELVI d.o.o., 11070 Belgrade (New Belgrade), Jurija Gagarina 12b, company reg. no. 06037763, license category A no. OTP-116/2021 dated 13.10.2021.

Travel itinerary number: 488/24 dated 29.11.2024.