Hotel Hellinis

TERMS AND METHODS OF PAYMENT: Package holiday prices are expressed in EUR. Payment is made in dinars at the official middle exchange rate of the NBS on the day of payment. If the package is not paid in full, the remaining debt is expressed in euros and is paid at the exchange rate on the day of payment.

• in cash or by Visa, Mastercard, Maestro, American Express and Dina payment cards, the package booking is secured by paying a deposit of 30% of the package value, and the remainder is paid no later than 15 days before departure.
• payment in installments (up to 9 monthly installments, without a deposit and without interest) - by Banca Intesa credit cards (Visa and Mastercard), payment at the time of booking.
• by citizens' checks with deferred payment until 15 December 2027, the package booking is secured by paying a deposit of 40% of the package value, and for the remainder checks are deposited no later than 15 days before departure.
• by administrative deduction for companies with which Belvi d.o.o. has a signed Administrative Deduction Agreement.
• by bank transfer by individuals or companies on the basis of an issued invoice.

GENERAL NOTES

• Before departure, each traveler must check the status of the country they are traveling to and obtain all necessary documentation. The agency is not liable if a traveler fails to comply with the applicable measures or does not have all the documentation necessary for the trip.
• The stated discounts for the third and fourth person and for children apply only when accompanied by two adults (paying persons), unless otherwise stated in the price list.
• Rooms/apartments are used from 14:00h on the first day from the table (early check-in may be possible) and are vacated by 09h on the last day of the stay.
• One hotel day, as well as the reserved services, is counted from noon on the first day of the stay to noon on the last day of the package, regardless of when (depending on the flight schedule) the guest enters the hotel.
• An additional/extra bed is generally smaller than a standard bed and is usually a folding bed, with a wooden or metal frame, or a folding sofa/armchair. Booking a package for a single room is done on request. A supplement is not possible in all studios and apartments (information is available at the agency).
• Hotel bookings are made upon payment of a 30% deposit. The Organizer receives a daily notification from the hotel or foreign partner on occupancy and available capacity, but the Organizer is obliged to obtain final confirmation, which is received within 48 hours of payment. If the booking is not confirmed by the hotel, the entire deposit is refunded.
• Apartments and studios are handed over to guests in proper and clean condition. Bed linen and kitchen equipment are an integral part of the studio or apartment, while towels, soap, toilet paper and other hygiene products are provided by the users themselves, unless otherwise stated. Guests maintain hygiene in the accommodation units themselves. Bed linen is changed at least once during the stay period. The accommodation is standardized by the tourist association of the region or country in which it is located.
• The hotel category rating in the travel itinerary is officially determined and approved by the National Tourist Association and is valid on the day the contract between the tour operator and the foreign partner is concluded.
• The tour operator does not guarantee the floor, view, room or apartment number, seat on the plane or bus, unless this is provided in the price list as a supplement option. Rooms in the hotel are assigned by the reception upon the guests' arrival. Travelers must comply with the house rules posted in the accommodation facility.
• The agency representative, the tour escort and the bus drivers are not obliged to carry travelers' luggage to and from the accommodation facility.
• If the streets are congested (impassable) in the places where the accommodation facility is located, the bus will leave travelers at the point closest to the accommodation facility.
• Statements about the content of certain services or facilities provided by the hotel do not necessarily imply that they can be used free of charge. A supplement may be payable at the hotel reception for the possibility and manner of using certain services (massage, sauna, spa center, fitness, internet, safe, iron, electric kettle, consumption of drinks from the minifridge/minibar, sports courts and the like.).
• Accommodation facilities with apartments and studios, as well as lower-category hotels, use a system of solar panels and boilers for heating water, which means somewhat lower hot water temperature, as well as lower hot water pressure at certain times of the day.
• In low season conditions, and sometimes in season as well, some facilities of the accommodation, as well as catering and retail establishments in the destination, may not be operating, for which the tour operator cannot be held responsible.
• The photographs on the website of the interior facilities of the accommodation and rooms are for informational purposes and do not guarantee that the traveler will receive an accommodation unit with the appearance, position, equipment and size shown in the photograph.
• Beach descriptions are general, so the same beach may have different ground structures, from fine sand to pebbles. The situation on the coast and on the beach may differ in the descriptions.
• Noise in the establishments around the hotel is regulated by local laws and rules and is overseen by the competent inspection authorities.
• The Wi-Fi internet connection service is not included in the price of the package. Signal availability depends on the quality provided by the local provider chosen by the owner of the accommodation facility and on the current number of users on the network. Wi-Fi may be provided only in certain parts of the accommodation facility, around the reception or pool, bar, etc. The tour operator cannot influence and is not responsible for the quality of the Wi-Fi.
• The price is guaranteed upon payment of the full amount. In the event of changes after the conclusion of the Travel Contract that relate to changes on the monetary market (currency exchange rate), or when the price is expressed in dinars, to changes in carrier tariffs and other cases provided by law, the tour operator retains the right to adjust prices, change the travel itinerary, cancel the trip or carry it out in cooperation with another agency, of which it is obliged to notify travelers no later than five (5) days before the scheduled start of the trip.
• The representative's phone number will be available to travelers at the time the voucher is issued, and no later than 5 days before the contracted trip. If a traveler collects a voucher that does not state the representative's phone number, the traveler is obliged to call the agency before the trip.
• Each traveler is obliged to have a valid travel document (passport). Travelers who are not citizens of Serbia are obliged to familiarize themselves with the visa regime of the country they are traveling to. Minors traveling alone must have the consent of a parent or guardian to travel independently.
• The agency is not liable for an invalid travel document of a trip participant, for failure to obtain a visa for the category of travelers who need one, or if the border authorities prevent a traveler from entering the territory of the destination country, and the traveler will be considered to have withdrawn from the package and the General Terms and Conditions of Travel will apply.
• When registering for the trip, travelers are obliged to provide their full first names, last names and dates of birth, as entered in the passport. An incorrectly submitted detail (maiden name, nickname, etc.) will be entered in the airline ticket, the accommodation voucher and other travel documents and may cause problems for the traveler during the trip with border or airport services as well as in accommodation facilities.
• When registering the travelers' names, the exact date of birth of the child announced for the accommodation must be provided. The owner of the accommodation facility reserves the right to charge on the spot the costs arising from incorrectly submitted traveler data.
• The traveler is obliged to have International travel insurance, which can be obtained at the Organizer's sales office.
• When booking a package, travelers are obliged to provide a valid mobile phone number and e-mail address.
• One or two days before the trip, the tour operator sends a departure notification by phone or e-mail; if the traveler does not receive the notification, the traveler is obliged to contact the agency to obtain exact information on the time and place of departure.
• The travel agency determines the place of departure and return. For summer packages, bus departures are always one day earlier than the stay period dates indicated in the price list. On the bus, a child over 2 years must have their own seat (cannot sit on a lap).
• The tour operator reserves the right to change the travel itinerary (the order and timing of individual items in the itinerary) depending on objective circumstances (delay or breakdown of the means of transport, roadworks, traffic jams, strikes, bad weather, force majeure, etc.).
• The Organizer has the right, through First and Last minute offers, to sell its available capacity at prices that are lower or formed differently and that differ from the prices in the price list. Travelers who paid for a package at the price list prices at the time of booking are not entitled to compensation for the difference in price compared with Last minute prices. There is a possibility that the hotel will not accept a replacement. If a replacement is possible, travelers who replace travelers who have withdrawn will be charged the new price according to the price list in force on the day the booking is changed.
• Travelers will receive the most important information about the place of stay/island at the first info meeting, according to the schedule received upon arrival from the Organizer's representative.
• The dress code in most hotels during dinner in the restaurants requires men to wear long trousers.
• The tour operator, throughout the entire duration of the package, is not liable for any loss, theft or disappearance of: travel documents, documents, money, valuables, luggage. Travelers are asked to take careful care of the above items and to use the accommodation facilities' options for safekeeping them.
• On the charter flight the carrier is Air Serbia; one piece of luggage per person with a maximum weight of 23 kg and one piece of hand luggage with a maximum weight of 8 kg are allowed. Children under 2 years are not entitled to a baggage allowance.
• The Organizer recommends that travelers inform themselves about the conditions of entry into European Union countries (funds required for the stay, health insurance, proof of accommodation.) on the website of the Delegation of the European Union to Serbia www.europa.rs or at the embassy / consulate of the country they are traveling to.
• The minimum for the trip to go ahead is 35 travelers (bus transport), 100 travelers (charter air transport).
• Travelers are obliged to read the program and the content of the package carefully before signing the Travel Contract, and the signatory of the Contract is obliged to acquaint the other participants in the joint trip with the program and content of the package and with the General Terms and Conditions of Travel.
• The agency is not liable for any different oral information about the travel program. Only the written program displayed at the agency and presented on the agency's website is valid. Travelers are asked to read carefully the General Terms and Conditions of Travel, which are an integral part of this program.