Mirabel Hotel

TERMS AND METHODS OF PAYMENT:  Package holiday prices are expressed in EUR. Payment is made in dinars at the official NBS middle exchange rate on the date of payment. If the package is not paid in full, the remaining balance is expressed in euros and is paid at the exchange rate on the date of payment.

• in cash or by payment cards Visa, Mastercard, Maestro, American Express and Dina, the package reservation is secured by payment of a deposit of 30% of the package value, and the remainder is paid no later than 15 days before departure.
• in installments (up to 9 monthly installments, without a deposit payment and without interest) - with Intesa Bank credit cards (Visa and Mastercard), payment upon reservation.
• by citizens' checks with deferred payment until 15 December 2027, the package reservation is secured by payment of a deposit of 40% of the package value, and for the remainder, checks are deposited no later than 15 days before departure.
• by payroll deduction companies with which Belvi d.o.o. has a signed Payroll Deduction Agreement.
• by wire transfer by individuals or companies on the basis of an issued invoice.

Belvi d.o.o. reserves the right to determine special payment terms for special types of packages or promotional offers.

GENERAL NOTES

• Before departure, each passenger needs to check the status of the country they are traveling to and obtain all necessary documentation. The agency bears no responsibility if a passenger does not comply with the applicable measures or does not have all the necessary documentation for travel.
• The stated discounts for the third and fourth person and children apply only when accompanied by two adult (full-paying) persons, unless otherwise stated in the price list.
• Rooms/apartments are used on the first day from the table from 14h (earlier check-in may be possible), and are vacated on the last day of the stay by 09h.
• One hotel day, as well as the reserved services, is counted from noon on the start date of the stay until noon on the last day of the package, regardless of when (depending on the flight schedule) the guest enters the hotel.
• An extra bed, i.e. auxiliary bed, is generally smaller than a standard bed and is usually a folding bed, of wooden or metal construction, or a folding sofa/armchair.
• A package reservation for a single room/accommodation unit is made on request. A supplement is not possible in all studios and apartments (information is available at the agency).
• Hotel reservations are made upon payment of a 30% deposit. The tour operator receives daily notice from the hotel or foreign partner about occupancy and available capacity, but the tour operator is obliged to obtain final confirmation, which is received within 48 hours of payment. If the reservation is not confirmed by the hotel, the entire deposit amount is refunded.
• Apartments and studios are handed over to guests in proper and clean condition. Bed linen and kitchen inventory are an integral part of the studio or apartment, while towels, soap, toilet paper and other hygiene products are provided by the users themselves, unless otherwise stated. Guests maintain hygiene in the accommodation units themselves. Bed linen is changed at least once during the stay period. The accommodation is standardized by the tourist association of the region or country in which it is located.
• The hotel category designation in the travel itinerary is officially determined and approved by the National Tourism Association and is valid on the date of conclusion of the contract between the tour operator and the foreign partner.
• The tour operator does not guarantee the floor, the view, the room or apartment number, or a seat on the plane or bus, unless this is provided in the price list as a supplement option. Room allocation in the hotel is done by the reception upon the guests' arrival.
• Passengers must comply with the posted house rules in the accommodation facility. 
• The agency representative, the tour escort and the bus drivers are not obliged to carry passengers' luggage to and from the accommodation facility. 
• In case of street congestion (impossibility of passage) in the places where the accommodation facility is located, the bus will drop passengers off at the place closest to the accommodation facility.
• Statements about the content of certain services or facilities provided by the hotel do not necessarily imply that they can be used free of charge. A supplement may be payable at the hotel reception for the possibility and manner of using certain services (massage, sauna, spa center, fitness, internet, safe, iron, electric kettle, consumption of drinks from the mini fridge/mini bar, sports courts and the like.).
• Accommodation facilities with apartments and studios, as well as lower-category hotels, use a system of solar panels and boilers to heat water, which implies a somewhat lower hot water temperature, as well as lower hot water pressure at certain times during the day.
• In low season, and sometimes during the season, it is possible that some facilities of the accommodation, and catering and retail establishments in the destination, are not in operation, for which the tour operator cannot be held responsible.
• Photographs on the website of the interior facilities of the accommodation and rooms are for informational purposes and do not guarantee that the passenger will receive an accommodation unit with exactly the appearance, location, equipment and size shown in the photograph.
• Beach descriptions are general, so the same beach may have different ground structures, from fine sand to pebbles. Also, in the descriptions the condition on the shore and on the beach may differ (sand out of the water, pebbles in the water and the like).
• Noise in the establishments around the hotel is regulated by local laws and rules and is handled by the competent inspection authorities.
• The Wi-Fi internet connection service is not included in the price of the package. Signal availability depends on the quality provided by the local provider chosen by the owner of the accommodation facility and on the current number of users on the network. It is possible that Wi-Fi is provided only in certain (public) areas of the accommodation facility around the reception or the pool, bar and the like. The tour operator cannot influence and is not responsible for the quality of the Wi-Fi connection.
• The price is guaranteed upon payment of the full amount. In case of changes after the conclusion of the Travel Contract that relate to changes in the monetary market (currency exchange rate), or when the price is expressed in dinars, to changes in carrier tariffs and other cases provided by law, the tour operator reserves the right to correct prices, change the travel itinerary, cancel the trip or carry it out in cooperation with another agency, of which it is obliged to notify passengers no later than five (5) days before the planned start of the trip.
• Minors, if they travel alone, must have the consent of their parents or guardian to travel independently.
• The representative's telephone number will be available to passengers at the time the voucher is issued, and no later than 5 days before the contracted trip. If a passenger receives a voucher that does not state the representative's telephone number, they are obliged to call the agency before the trip.
• Every passenger is obliged to have a valid travel document (passport).
• Passengers who are not citizens of Serbia are obliged to familiarize themselves with the visa regime of the country they are traveling to.
• The agency bears no responsibility for an invalid travel document of a trip participant, for failure to obtain a visa for the category of passengers who need a visa, or in case border authorities prevent a passenger from entering the territory of the destination country, and the passenger will be considered to have withdrawn from the package and the General Terms and Conditions of Travel will be applied.
• Passengers are obliged, when registering for the trip, to provide their full first names, surnames and dates of birth as written in the passport. Incorrectly provided data (maiden name, nickname, etc.) will be entered into the airline ticket, the accommodation voucher and other travel documents and may cause problems for the passenger during the trip with border or airport services as well as in accommodation facilities.
• When registering passengers' names, the exact date of birth of the child being announced for accommodation must be stated. The owner of the accommodation facility reserves the right to charge on the spot the costs resulting from incorrectly provided passenger data.
• The passenger is obliged to have International travel insurance, which can be obtained at the Tour Operator's sales office.
• Passengers are obliged to provide a valid mobile phone number and e-mail address when booking the package.
• One or two days before the trip, the tour operator sends a departure notice by phone call or e-mail; if the passenger does not receive the notice, they are obliged to contact the agency to obtain accurate information about the time and place of departure.
• The travel agency determines the place of departure and return. Bus departures for summer packages are always one day earlier than the stay period dates indicated in the price list. On the bus, a child over 2 years must have their own seat (cannot sit on a lap).
• The tour operator reserves the right to change the travel itinerary (order and timing of individual items in the program) depending on objective circumstances (delay or breakdown of the means of transport, roadworks, traffic jams, strikes, bad weather, force majeure, etc.).
• The tour operator has the right to sell its available capacities through First and Last minute offers at prices that are lower or formed differently and that differ from the prices in the price list. Passengers who paid for the package at the price list prices at the time of reservation are not entitled to compensation for the price difference relative to Last minute prices. It is possible that the hotel will not accept a replacement. If a replacement is possible, passengers who replace passengers who withdrew will be charged the new price according to the price list valid on the day of the reservation change.
• Passengers will receive the most important information about the place of stay/region/island at the first info meeting, according to the schedule received upon arrival from the tour operator's representative.
• The dress code in most hotels during dinner in restaurants is, for men, long trousers, and all types of swimwear are not permitted.
• The tour operator, throughout the entire duration of the package, bears no responsibility for any loss, theft or disappearance of: travel documents, documents, money, valuables, luggage. Passengers are asked to take careful care of these items and to use the facilities of the accommodation for keeping them.
• On the charter flight the carrier is Air Serbia; one piece of luggage per person with a maximum weight of 23 kg and one piece of hand luggage with a maximum weight of 8 kg are allowed. Children under 2 years are not entitled to luggage.
• The tour operator recommends that passengers inform themselves about the conditions of entry into European Union countries (required funds for the stay, health insurance, proof of accommodation ...) on the website of the Delegation of the European Union to Serbia www.europa.rs or at the embassy / consulate of the country they are traveling to.
• The minimum for the trip to take place is 35 passengers (bus transport), 100 passengers (charter air transport).
• Passengers are obliged to carefully read the program and content of the package before signing the Travel Contract, and the signatory of the Contract is obliged to acquaint the other participants in the joint trip with the program and content of the package and the General Terms and Conditions of Travel.
• The agency is not responsible for any different oral information about the travel itinerary. Only the written program posted in the agency and presented on the agency's web presentation is valid.
• We kindly ask passengers to carefully read the General Terms and Conditions of Travel, which are an integral part of this program.