Villa Ftelia

TERMS AND METHOD OF PAYMENT: Package holiday prices are expressed in EUR. Payment is made in dinars at the official NBS middle exchange rate on the day of payment. If the package has not been paid in full, the remaining balance is expressed in euros and is paid at the exchange rate on the day of payment.

• in cash or by Visa, Mastercard, Maestro, American Express and Dina payment cards, the package reservation is secured by paying a deposit of 30% of the package value, and the remainder is paid no later than 15 days before departure.
• payment in installments (up to 9 monthly installments, without a deposit and without interest) - by Banca Intesa credit cards (Visa and Mastercard), payment at the time of reservation.
• by citizens' checks with deferred payment until 15 December 2027, the package reservation is secured by paying a deposit of 30% of the package value, and checks for the remainder are deposited no later than 15 days before departure.
• by administrative wage garnishment for companies with which Belvi d.o.o. has a signed Administrative Garnishment Agreement.
• by wire transfer by individuals or companies on the basis of an issued invoice.

Belvi d.o.o. reserves the right to determine special payment terms for special types of packages or promotional offers.

GENERAL NOTES

• The stated discounts for the third and fourth person and for children apply only when accompanied by two adult (paying) persons, unless otherwise stated in the price list.
• Rooms/apartments are used on the first day from the table from 14h (early check-in may be possible) and are vacated on the last day of the stay by 09h.
• One hotel day, as well as the reserved services, are counted from noon on the date the stay begins until noon on the last day of the package, regardless of when (depending on flight schedules) the guest enters the hotel.
• An additional, i.e. extra, bed is generally smaller than a standard bed and is usually a folding bed of wooden or metal construction, or a sofa bed/armchair bed. The reservation of a package for a single room/accommodation unit is made on request. A supplement is not possible in all studios and apartments (information is available at the agency).
• Hotel reservations are made after the 30% deposit has been paid. The Organizer receives daily notice from the hotel or the foreign partner on occupancy and available capacity, but the Organizer is obliged to obtain final confirmation, which is received within 48 hours of payment. If the reservation is not confirmed by the hotel, the entire deposit amount is refunded.
• Apartments and studios are handed over to guests in proper and clean condition. Bed linen and kitchen inventory are an integral part of the studio or apartment, while towels, soap, toilet paper and other hygiene products are provided by the users themselves, unless otherwise stated. Guests maintain hygiene in the accommodation units themselves. Bed linen is changed at least once during the stay period. The accommodation is standardized by the tourist association of the region or country in which it is located.
• The hotel category designation in the travel itinerary is officially determined and approved by the National Tourist Association and is valid on the day the contract is concluded between the tour operator and the foreign partner.
• The tour operator does not guarantee the floor, view, room or apartment number, or a seat on the plane or bus, unless this is provided for in the price list as a supplement option. Room allocation in the hotel is made by the reception upon the guests' arrival.
• Travelers must observe the house rules posted in the accommodation property.
• The agency representative, the tour escort and bus drivers are not obliged to carry travelers' baggage to and from the accommodation property.
• In case of congested streets (impossibility of passage) in places where the accommodation property is located, the bus will drop travelers off at the place closest to the accommodation property.
• Statements about the content of certain services or facilities provided by the hotel do not necessarily imply that they can be used free of charge. A supplement may be charged at the hotel reception for the possibility and manner of using certain services (massage, sauna, spa center, fitness, internet, safe, iron, electric kettle, consumption of drinks from the mini fridge/mini bar, sports courts and the like.).
• Accommodation properties with apartments and studios, as well as lower-category hotels, use a system of solar panels and boilers to heat water, which implies a somewhat lower hot water temperature, as well as lower hot water pressure at certain times of the day.
• In low season conditions, and sometimes during the season, it is possible that some facilities of the accommodation property, as well as catering and retail establishments at the destination, are not in operation, for which the tour operator cannot be held responsible.
• Photographs on the website showing the interior facilities of accommodation properties and rooms are informative in nature and do not guarantee that the traveler will get an accommodation unit of exactly the appearance, position, furnishings and size shown in the photograph.
• Beach descriptions are general, so the same beach may have different ground structures, from fine sand to pebbles. The condition of the shore and the beach may also differ in the descriptions (sand out of the water, pebbles in the water and the like).
• Noise in establishments around the hotel is regulated by local laws and rules, and is the concern of the competent inspection authorities.
• The Wi-Fi internet connection service is not included in the price of the package. Signal availability depends on the quality provided by the local provider chosen by the owner of the accommodation property and on the current number of users on the network. It is possible that Wi-Fi is provided only in certain (public) areas of the accommodation property around the reception or pool, bar and the like. The tour operator cannot influence and is not responsible for the quality of the Wi-Fi.
• The price is guaranteed upon payment of the full amount. In case of changes after the conclusion of the Travel Contract that relate to changes in the monetary market (currency exchange rates), or when the price is expressed in dinars, to a change in carrier tariffs and other cases provided for by law, the tour operator reserves the right to adjust prices, change the travel itinerary, cancel the trip or carry it out in cooperation with another agency, and is obliged to notify travelers no later than five (5) days before the planned start of the trip.
• Minors who travel alone must have the consent of a parent or guardian to be able to travel independently.
• The telephone number of the representative will be available to travelers at the time the voucher is issued, and no later than 5 days before the contracted trip. If the traveler picks up a voucher that does not state the representative's telephone number, the traveler is obliged to call the agency before the trip.
• Every traveler is obliged to hold a valid travel document (passport). Travelers who are not citizens of Serbia are obliged to learn about the visa regime of the country they are traveling to by themselves. The agency bears no responsibility for an invalid travel document of a trip participant, for failure to obtain a visa for the category of travelers who need a visa, or in case border authorities prevent a traveler from entering the territory of the destination country, and the traveler will be considered to have withdrawn from the package and the General Terms and Conditions of Travel will be applied.
• When registering for the trip, travelers are obliged to provide their full first names, last names and dates of birth as they are written in the passport. Incorrectly provided data (maiden name, nickname, etc.) will be entered in the plane ticket, the accommodation voucher and other travel documents and may cause problems for the traveler during the trip with border or airport services as well as in accommodation properties.
• When registering travelers' names, the exact date of birth of the child being announced at the accommodation must be stated. The owner of the accommodation property reserves the right to charge on the spot the costs arising from incorrectly provided traveler data.
• The traveler is obliged to hold International travel insurance, which can be obtained at the Organizer's sales office.
• When booking a package, travelers are obliged to provide a valid mobile phone number and e-mail address.
• The tour operator sends a departure notice by phone call or e-mail a day or two before the trip; if the traveler does not receive the notice, the traveler is obliged to contact the agency to obtain exact information about the time and place of departure.
• The travel agency determines the place of departure and return. Bus departures for summer packages are always one day earlier than the stay period dates indicated in the price list. On the bus, a child over 2 years of age must have their own seat (cannot sit on a lap).
• The tour operator reserves the right to make changes to the travel itinerary (the order and timing of individual items in the program) depending on objective circumstances (delay or breakdown of the means of transport, roadworks, traffic jams, strikes, bad weather, force majeure, etc.).
• The Organizer has the right to sell its available capacities through First and Last minute offer promotions at prices that are lower or formed differently and that differ from the prices in the price list. Travelers who paid for the package at the price list prices at the time of reservation are not entitled to compensation for the price difference compared to Last minute prices. For travelers who booked the trip under First minute terms and prices, in case of cancellation of the entire package the prescribed cancellation rate applies regardless of whether the guest found a replacement. There is a possibility that the hotel will not accept a replacement. If a replacement is possible, travelers who replace travelers who withdrew will be charged the new price according to the price list valid on the day the reservation is changed.
• Travelers will receive the most important information about the place of stay/region/island at the first info meeting, according to the schedule received upon arrival from the Organizer's representative.
• The dress code in most hotels during dinner in the restaurants requires men to wear long trousers, and all kinds of swimwear are not allowed.
• The tour operator, throughout the entire duration of the package, bears no responsibility for any loss, theft or disappearance of: travel documents, documents, money, valuables, baggage. Travelers are asked to take careful care of the said items and to use the accommodation properties' facilities for keeping them.
• On the charter flight the carrier is Air Serbia; one piece of baggage per person with a maximum weight of 23 kg and one piece of hand luggage with a maximum weight of 8 kg are allowed. Children under 2 years of age are not entitled to a baggage allowance.
• The Organizer recommends that travelers inform themselves about the conditions of entry into EU countries (necessary funds for the stay, health insurance, proof of accommodation ...) on the website of the Delegation of the European Union in Serbia www.europa.rs or at the embassy / consulate of the country they are traveling to.
• The minimum for the trip to take place is 35 passengers (bus transport), 100 passengers (air charter transport).
• Travelers are obliged to carefully read the program and content of the package before signing the Travel Contract, and the signatory of the Contract is obliged to acquaint the other participants in the joint trip with the program and content of the package and the General Terms and Conditions of Travel.
• The agency bears no responsibility for any different oral information about the travel itinerary. Only the written program posted at the agency and presented on the agency's website is valid.
• Travelers are kindly asked to carefully read the General Terms and Conditions of Travel, which are an integral part of this program.