Hotel Fila

TERMS AND METHOD OF PAYMENT:  The prices of the packages are expressed in EUR. Payment is in dinars at the official NBS middle exchange rate on the day of payment. If the package is not paid in full, the remainder of the debt is expressed in euros and is paid at the exchange rate on the day of payment.

• cash or payment cards Visa, Mastercard, Maestro, American Express and Dina, the booking of the package is secured by paying a deposit in the amount of 40% - 100 % of the value of the package (the deposit amount is indicated next to each hotel in the table), and the remainder is paid no later than 15 days before departure on the trip.
• installment payment (up to 9 monthly installments, without a deposit payment and without interest) - with Intesa banka credit cards (Visa and Mastercard), payment upon booking.
• citizens' checks with deferred payment until 15 December 2027, the booking of the package is secured by paying a deposit in the amount of 40% - 100% of the value of the package (the deposit amount is indicated next to each hotel in the table), and for the remainder, checks are deposited no later than 15 days before departure on the trip.
• payroll deduction companies with which Belvi d.o.o. has a signed Payroll Deduction Agreement.
• bank transfer of individuals or companies on the basis of an issued invoice

Belvi d.o.o. reserves the right to set special payment terms for special types of packages or promotional offers.

IMPORTANT NOTES

• Any change or addition to the original booking (first name, last name, date of birth, change of accommodation type...), after the expiry of a specified hotel early booking discount, is considered a cancellation of the booking by the passenger and may be rejected by the hotel. In that case, cancellation costs will be applied in accordance with the General Terms and Conditions of Travel.
• Passengers who are citizens of Serbia may travel to Turkey without visas, but the passport must be valid for a minimum of 6 months after returning from the trip. We ask passengers to pay special attention to children's passports, which are issued with a shorter validity period.

GENERAL NOTES

• The stated discounts for the third and fourth person and for children apply only when accompanied by two adult (paying) persons, unless otherwise stated in the price list.
• A child aged 0-7 years accompanied by two full-paying persons has free accommodation in a shared bed. A child aged 7-13 years who uses a standard bed does not receive the hotel discount, and if they use an extra bed they do receive the hotel discount.
• An additional, i.e. extra bed is generally smaller in size than a standard bed and is usually a folding one, with a wooden or metal frame, or is a folding sofa/armchair.
• Rooms are used from 14:00h on the first day in the table, and are vacated by 10:00h on the last day of the stay.
• Hotel bookings are made upon payment of a 40% deposit. Final confirmation is received within 48 hours of payment. If the booking is not confirmed by the hotel, the entire deposit amount is refunded.
• The supplement and availability for a single room/accommodation unit are handled on inquiry.
• The price is guaranteed upon payment of the full amount. In case of changes after the conclusion of the Travel Contract, relating to changes in the currency exchange rate, or when the price is expressed in dinars, to changes in carrier tariffs and other cases provided for by law, the tour operator reserves the right to correct prices, change the travel itinerary, cancel the trip or carry it out in cooperation with another agency, of which it is obliged to notify passengers no later than five (5) days before the planned start of the trip.
• Minors, if they travel without their parents, must have their parents' consent to travel independently.
• The hotel category designation in the travel itinerary is officially determined and valid on the day of the conclusion of the contract between the tour operator and the foreign partner.
• The tour operator does not guarantee the floor, view, room number and seat on the bus, unless this is provided for in the price list as an option for a supplement. The allocation of rooms in the hotel is made by the reception, upon the guests' arrival.
• Statements about the content of certain services or amenities provided by the hotel do not necessarily imply their free use. A supplement may be payable, at the hotel reception, for the use of certain services (massage, sauna, spa center, fitness, internet, safe, consumption of drinks from the minifridge/mini bar, sports courts and the like.)
• The dress code in most hotels during dinner in the restaurants is, for men, long trousers, and all kinds of swimwear are not allowed.
• In low season conditions, and sometimes in season, it is possible that some amenities of the accommodation facility, as well as catering and retail facilities in the destination, are not in operation, for which the tour operator cannot be held responsible.
• Photographs from the catalog or from the internet presentation of the interior amenities of accommodation facilities and rooms do not guarantee that the passenger will get an accommodation unit with exactly the appearance, position, equipment and size as in the photograph.
• The representative's phone number will be available to passengers at the moment the voucher is issued, and no later than 2 days before the contracted trip. If the passenger receives a voucher that does not state the representative's phone number, they are obliged to call the agency before the trip.
• Every passenger is obliged to have a valid travel document (passport).
• Passengers who are not citizens of Serbia are obliged to familiarize themselves with the visa regime of the country they are traveling to. The agency is not responsible for an invalid travel document of a trip participant, for failure to obtain a visa for the category of passengers who need one, or in case border authorities prevent a passenger from entering the territory of the destination country, and it will be considered that the passenger has withdrawn from the package and the General Terms and Conditions of Travel will be applied.
• The minimum for the realization of the trip is 35 passengers (bus transport).
• The agency is not responsible for any different oral information about the travel itinerary.
• We ask passengers to read carefully the General Terms and Conditions of Travel, which are an integral part of this program.

***The agency cannot guarantee the internet speed and is not responsible in case of a weak signal or loss of internet due to technical problems of local operators. Hotels have the right to change certain services, the manner of payment for them, as well as the period of use of the amenities, to change the all inclusive concept, and the like, in accordance with their business policy, weather conditions and other relevant factors, and the tour operator cannot bear responsibility for such changes.