Hotel Kleopatra Arsi

CONDITIONS AND METHOD OF PAYMENT: Package holiday prices are expressed in EUR. Payment is made in dinars at the official NBS middle exchange rate on the day of payment. If the package is not paid in full, the remaining debt is expressed in euros and is paid at the exchange rate on the day of payment.

• in cash or by Visa, Mastercard, Maestro, American Express and Dina payment cards, the booking of the package is secured by paying a deposit of 40% of the value of the package, and the remainder is paid no later than 15 days before departure on the trip.
• payment in installments (up to 9 monthly installments, without a deposit and without interest) - with Intesa Bank credit cards (Visa and Mastercard), payment upon booking.
• by citizens' checks with deferred payment until 15 December 2027, the booking of the package is secured by paying a deposit of 40% of the value of the package, and for the remainder checks are deposited no later than 15 days before departure on the trip.
• by administrative deduction for companies with which Belvi d.o.o. has a signed Administrative Deduction Agreement.
• by bank transfer of individuals or companies on the basis of an issued invoice

Belvi d.o.o. reserves the right to set special payment conditions for special types of packages or promotional offers.

IMPORTANT NOTES:

• All foreign nationals who use the services of our agency are obliged to inquire about the visa regime of the Republic of Turkey, about the travel conditions regarding health, customs or border formalities that apply to the country whose passport they hold, and to have, in the passport with which they leave Serbia, an entry stamp for the territory of the Republic of Serbia.
• Any change (first name, last name, departure date, accommodation type, adding travelers and the like) implies the application of new prices from the currently valid price list and the charging of change fees, and may be refused by the hotel. In that case, cancellation fees will apply in accordance with the General Terms and Conditions of Travel.
• For citizens of the Republic of Serbia, a visa is not required for a stay in the Republic of Turkey of up to 90 days within a period of 6 months counting from the first day of the first entry. Citizens of the Republic of Serbia entering the Republic of Turkey must hold a passport valid for 6 months after returning from the trip. We ask travelers to check the validity of their travel documents.
• We ask travelers to pay special attention to children's passports, which are issued with a shorter validity period.
• Minor children traveling without one parent need the consent of the other parent to cross the border, or if they travel without a parent's escort they must have an adult escort and the certified consent of both parents when crossing the border. The parental consent statement must be certified at a court or municipality.
• On the charter flight the carrier is Air Serbia; one piece of luggage per person with a maximum weight of 23 kg and one piece of hand luggage with a maximum weight of 7 kg are allowed. Children under 2 years of age are not entitled to luggage. As a rule, departure - arrival, takeoff - landing of the aircraft on charter flights takes place in the late evening or early morning hours.
• The hotel category is the official local category based on the contract between the tour operator and the foreign partner. In case of any subsequent change, the organizer bears no responsibility. The type and quantity of food depend on the hotel category. The allocation of rooms in the hotel is made exclusively by the hotel reception upon arrival at the hotel. The tour operator cannot influence the floor level, the position of the room, or the size of the beds. One hotel day, as well as the reserved services, are counted from noon on the date the trip begins to noon on the last day of the package, regardless of when (depending on flight schedules, which the agency cannot influence ) the guest enters the hotel.
• All facilities reserve the right to change or discontinue certain services they provide, in order to implement safety measures recommended by the World Health Organization. All descriptions of facilities from the Belvi Travel offer were made at the time of publication of the travel itinerary and are for information purposes only, so certain ways of providing the service cannot be guaranteed and cannot later be the subject of a complaint, because the measures are implemented to protect the safety of guests and employees.

GENERAL NOTES:

• Hotel reservations are made upon payment of a 40% deposit. Final confirmation is received within 48 hours of payment. If the reservation is not confirmed by the hotel, the entire deposit amount is refunded.
• The supplement and availability for a single room/accommodation unit are provided on request.
• Optional excursions and visits are not an integral part of the travel itinerary and are not covered by the tour operator's travel guarantee, as they are organized by local agencies. The tour operator is not responsible for delays, the quality of organization and the price of optional excursions and visits - which are organized by a local agency at the destination. In case of objections and complaints, contact the representative of the agency / foreign partner at the destination.
• During transfers to hotels located in city zones, it is possible that the bus cannot drop travelers off in front of the hotel itself, but at the nearest possible place.
• Parties are obliged to inform themselves about the time of return from the destination from the representative.
• The tour operator is not responsible in case of damage, delay or loss of luggage. In that case, IMMEDIATELY contact the airline representative or the airport staff (Lost&Found) in order to request the appropriate confirmation (Property Irregularity Report), and then also notify the agency / foreign partner representative at the destination.
• Turkish cuisine is based on vegetables and pasta, with less meat and cured meat products.
• The type and quantity of food depend on the hotel category. In case of a smaller number of guests, the hotel may decide on the spot to serve food on a set menu basis instead of the all inclusive service. The allocation of rooms in the hotel is made exclusively by the hotel reception upon arrival at the hotel. The tour operator cannot influence the floor level, the position of the room, or the size of the beds.
• Discounts for children and for the third and fourth adult apply only when accompanied by two full-paying persons, whereby the persons granted a discount sleep on extra beds (generally smaller than a standard bed: an armchair, a sofa bed, a metal or wooden folding bed with a thinner mattress), in room types that allow accommodation for more than two persons, unless otherwise stated in the price list.
• Children up to 2 years of age, if they do not pay for accommodation and a seat, have no seat on the plane, are not entitled to free transport of luggage or to a meal during the flight, nor to a bed in the hotel, nor to meals. A baby crib in the hotel is obtained on personal request at the reception, with the possibility of a supplement, or is reserved at the agency on request.
• To receive discounts for children, the date of birth and the age of the child at the moment of travel are decisive.
• If two or more persons have reserved a double or multi-bed room together, and in case of withdrawal from the trip there is no third person replacing one of them, the tour operator has the right to charge the full price of the accommodation unit.
• Statements about the content of certain services or amenities provided by the hotel do not necessarily imply free use of them nor that they operate 24 hours. A supplement may be payable at the hotel reception for the use of certain services (massage, sauna, spa center, fitness, internet, safe, consumption of drinks from the mini fridge/mini bar, sports courts and the like.)
• The dress code in most hotels during dinner in the restaurants requires men to wear long trousers, and all kinds of swimwear are not allowed.
• The tour operator bears no responsibility if the hotel changes the all inclusive or ultra all inclusive concept, the working hours of restaurants, bars, discos and other hotel amenities, nor is the hotel obliged to notify the foreign partner and the tour operator of newly arisen changes.
• In low-season conditions, and sometimes in season, it is possible that some amenities of the accommodation facility, and catering and retail establishments in the destination, are not in operation, for which the tour operator cannot be held responsible.
• Photographs from the catalog or from the website of the interior amenities of the accommodation facilities and rooms do not guarantee that the traveler will get an accommodation unit with exactly the appearance, position, equipment and size as in the photograph.
• The telephone number of the agency / foreign partner representative will be available to travelers at the moment the voucher is issued, and no later than 5 days before the contracted trip. If the traveler picks up a voucher that does not state the representative's telephone number, he or she is obliged to call the agency before the trip.
• The price is guaranteed upon payment of the full amount. The tour operator reserves the right, in case of a change in transport prices, a change in the exchange rate, an insufficient number of registered travelers, overbooking of the hotel and the like, to change the price of the trip by the corresponding amount, to offer alternative accommodation in another facility of the same category, or to cancel the trip no later than five days before departure on the trip.
• Minimum number of registered participants for packages based on charter flights (140 travelers). The final deadline for cancellation of the trip by the agency is 5 days before the trip.
• The tour operator bears no responsibility in case of changes to the flight schedule by the airline. The flight time stated in the flight details is the planned local time. The traveler will be informed of the exact flight time upon receiving the information from the air carrier, and no earlier than 48 hours before the time of takeoff.
• The tour operator considers that the traveler has fully familiarized himself or herself with the General Terms and Conditions of Travel and the travel itinerary by signing the application (contract) for the trip and paying the deposit.
• The final amount of airport taxes is subject to change.
• The tour operator bears no responsibility in case border authorities prevent travelers from leaving the country or make it impossible for them to enter the territory of European Union countries, transit countries or countries outside the EU, due to invalid documents, a committed offense or non-compliance with visa or customs regulations, nor is it responsible if border or immigration authorities do not approve entry, transit or further stay of the traveler. A refund of the amount paid for a trip that was not carried out because of an invalid travel document is not possible.
• Travelers are asked to take careful care of their travel documents, documents, money, valuables and luggage. The tour operator bears no responsibility for their possible loss, theft or disappearance for any reason, throughout the entire duration of the trip.
• The General Terms and Conditions of Travel of the travel agency Belvi d.o.o. apply along with this itinerary and price list.
• Belvi d.o.o. bears no responsibility for any different oral information about the travel itinerary.