Hotel Kleopatra Melissa

TERMS AND METHOD OF PAYMENT: Package holiday prices are expressed in EUR. Payment is made in dinars at the official NBS middle exchange rate on the day of payment. If the package has not been paid in full, the remaining balance is expressed in euros and is paid at the exchange rate on the day of payment.

• in cash or by Visa, Mastercard, Maestro, American Express and Dina payment cards, the package reservation is secured by paying a deposit of 40% of the package value, and the remainder is paid no later than 15 days before departure.
• payment in installments (up to 9 monthly installments, without a deposit and without interest) - by Banca Intesa credit cards (Visa and Mastercard), payment at the time of reservation.
• by citizens' checks with deferred payment until 15 December 2027, the package reservation is secured by paying a deposit of 20% of the package value, and checks for the remainder are deposited no later than 15 days before departure.
• by administrative wage garnishment for companies with which Belvi d.o.o. has a signed Administrative Garnishment Agreement.
• by wire transfer by individuals or companies on the basis of an issued invoice

Belvi d.o.o. reserves the right to determine special payment terms for special types of packages or promotional offers.

IMPORTANT NOTES:

• All foreign nationals who use the services of our agency are obliged to inquire about the visa regime of the Republic of Turkey, about the travel conditions related to health, customs or border formalities that apply to the country whose passport they hold, and to have in the passport with which they leave Serbia an entry stamp for the territory of the Republic of Serbia.
• Any change (first name, last name, departure date, accommodation type, adding passengers and the like) implies the application of new prices from the currently valid price list and the charging of change fees, and may be refused by the hotel. In that case, cancellation fees will apply in accordance with the General Terms and Conditions of Travel.
• Citizens of the Republic of Serbia do not need a visa for a stay in the Republic of Turkey of up to 90 days within a period of 6 months counting from the first day of the first entry. Citizens of the Republic of Serbia entering the Republic of Turkey must hold a passport valid for 6 months after returning from the trip. Passengers are kindly asked to check the validity of their travel documents.
• Passengers are kindly asked to pay special attention to children's passports, which are issued with a shorter validity period.
• Minor children traveling without one parent need the consent of the other parent to cross the border, or, if they travel without parental escort, they must have an adult escort and the notarized consent of both parents when crossing the border. The parental consent statement must be certified at a court or municipality.
• On the charter flight the carrier is Air Serbia; one piece of baggage per person with a maximum weight of 23 kg and one piece of hand luggage with a maximum weight of 7 kg are allowed. Children under 2 years of age are not entitled to a baggage allowance. As a rule, departure - arrival, takeoff - landing of the aircraft on charter flights take place in the late evening or early morning hours.
• The hotel category is the official domestic category based on the contract between the tour operator and the foreign partner. In the event of any subsequent change, the organizer bears no responsibility. The type and quantity of food depend on the hotel category. Room allocation in the hotel is made exclusively by the hotel reception upon arrival at the hotel. The tour operator cannot influence the floor, the position of the room, or the size of the beds. One hotel day, as well as the reserved services, are counted from noon on the date the trip begins until noon on the last day of the package, regardless of when (depending on flight schedules, which the agency cannot influence) the guest enters the hotel.
• All facilities reserve the right to change the service or to discontinue certain services they provide, in order to implement safety measures recommended by the World Health Organization. All descriptions of facilities from the Belvi Travel offer were prepared at the time the travel program was published and are informative in nature, so certain ways of providing the service cannot be guaranteed and cannot later be the subject of a complaint, because the measures are implemented to protect the safety of guests and employees.

GENERAL NOTES:

• Hotel reservations are made after the 40% deposit has been paid. Final confirmation is received within 48 hours of payment. If the reservation is not confirmed by the hotel, the entire deposit amount is refunded.
• The supplement and availability for a single room/accommodation unit are provided on request.
• Optional excursions and visits are not an integral part of the travel itinerary and are not covered by the tour operator's travel guarantee, since they are organized by local agencies. The tour operator is not responsible for delays, the quality of organization, or the price of optional excursions and visits organized by the local agency at the destination. In case of objections and complaints, contact the representative of the agency / foreign partner at the destination.
• During the transfer to hotels located in city zones, it is possible that the bus cannot drop passengers off in front of the hotel itself, but at the nearest possible place.
• Customers are obliged to find out the return time from the destination themselves from the representative.
• The tour operator is not responsible in case of damaged, delayed or lost baggage. In that case, IMMEDIATELY contact the airline representative or the airport staff (Lost&Found) to request the appropriate confirmation (Property Irregularity Report), and then also notify the representative of the agency / foreign partner at the destination.
• Turkish cuisine is based on vegetables and pasta, with less meat and cured meat products.
• The type and quantity of food depend on the hotel category. In case of a smaller number of guests, the hotel may decide on the spot to serve food on a set menu basis instead of the all inclusive service. Room allocation in the hotel is made exclusively by the hotel reception upon arrival at the hotel. The tour operator cannot influence the floor, the position of the room, or the size of the beds.
• Discounts for children and for a third and fourth adult apply only when accompanied by two full-paying persons, and persons who are granted a discount sleep on extra beds (generally smaller than a standard bed: an armchair, a sofa bed, a folding metal or wooden bed with a thinner mattress), in room types that allow accommodation for more than two persons, unless otherwise stated in the price list.
• Children under 2 years of age, if they do not pay for accommodation and a seat, do not have their own seat on the plane, are not entitled to free baggage transport or a meal during the flight, nor to a bed in the hotel, nor to meals. A baby crib in the hotel is obtained on personal request at the reception, with the possibility of a supplement, or is reserved at the agency on request.
• To qualify for children's discounts, the date of birth and the child's age at the time of travel are decisive.
• If two or more persons have reserved a double or multiple-bed room together, and in case of withdrawal from the trip there is no third person to replace one of them, the tour operator has the right to charge the full price of the accommodation unit.
• Statements about the content of certain services or facilities provided by the hotel do not necessarily imply that they can be used free of charge or that they operate 24 hours. A supplement may be charged at the hotel reception for the use of certain services (massage, sauna, spa center, fitness, internet, safe, consumption of drinks from the mini fridge/mini bar, sports courts and the like.)
• The dress code in most hotels during dinner in the restaurants requires men to wear long trousers, and all kinds of swimwear are not allowed.
• The tour operator bears no responsibility if the hotel changes the all inclusive or ultra all inclusive concept, the working hours of restaurants, bars, discos and other hotel facilities, nor is the hotel obliged to notify the foreign partner and the tour operator of any new changes.
• In low season conditions, and sometimes during the season, it is possible that some facilities of the accommodation property, as well as catering and retail establishments at the destination, are not in operation, for which the tour operator cannot be held responsible.
• Photographs from the catalog or from the website showing the interior facilities of accommodation properties and rooms do not guarantee that the traveler will get an accommodation unit of exactly the appearance, position, furnishings and size shown in the photograph.
• The telephone number of the agency / foreign partner representative will be available to travelers at the time the voucher is issued, and no later than 5 days before the contracted trip. If the traveler picks up a voucher that does not state the representative's telephone number, the traveler is obliged to call the agency before the trip.
• The price is guaranteed upon payment of the full amount. The tour operator reserves the right, in case of a change in transport prices, a change in the exchange rate, an insufficient number of registered travelers, hotel overbooking and the like, to change the price of the trip by the corresponding amount, offer alternative accommodation in another property of the same category, or cancel the trip no later than five days before departure.
• The minimum number of registered participants for packages based on charter flights (140 passengers). The final deadline for cancellation of the trip by the agency is 5 days before the trip.
• The tour operator bears no responsibility in case of changes in the flight schedule by the airline. The flight time stated in the flight details is the planned local time. The traveler will be informed of the exact flight time upon receiving information from the air carrier, and no earlier than 48 hours before the takeoff time.
• The tour operator considers that the traveler has fully familiarized themselves with the General Terms and Conditions of Travel and the Travel itinerary by signing the trip application (contract) and paying the deposit.
• The final amount of airport taxes is subject to change.
• The tour operator bears no responsibility if border authorities prevent travelers from leaving the country or prevent them from entering the territory of European Union countries, transit countries or countries outside the EU, due to invalid documents, a committed offense, or non-compliance with visa or customs regulations, nor is it responsible if border or immigration authorities do not approve entry, transit or further stay of the traveler. Refund of the amount paid for a trip that was not carried out because of an invalid travel document is not possible.
• Travelers are asked to take careful care of their travel documents, documents, money, valuables and baggage. The tour operator bears no responsibility for their possible loss, theft or disappearance for any reason, throughout the entire duration of the trip.
• Together with this program and price list, the General Terms and Conditions of Travel of the travel agency Belvi d.o.o. apply.
• Belvi d.o.o. bears no responsibility for any different oral information about the travel itinerary.