Hotel Portobello Resort & Spa

TERMS AND METHODS OF PAYMENT:  Package holiday prices are expressed in EUR. Payment is made in dinars at the official NBS middle exchange rate on the date of payment. If the package is not paid in full, the remaining balance is expressed in euros and is paid at the exchange rate on the date of payment.

• in cash or by payment cards Visa, Mastercard, Maestro, American Express and Dina, the package reservation is secured by payment of a deposit of 40% of the package value, and the remainder is paid no later than 15 days before departure. Promotion: a deposit of 20% for payments made by 30.11.2026.
• in installments (up to 9 monthly installments, without a deposit payment and without interest) - with Intesa Bank credit cards (Visa and Mastercard), payment upon reservation.
• by citizens' checks with deferred payment until 15 December 2027, the package reservation is secured by payment of a deposit of 40% of the package value, and for the remainder, checks are deposited no later than 15 days before departure.
• by payroll deduction companies with which Belvi d.o.o. has a signed Payroll Deduction Agreement.
• by wire transfer by individuals or companies on the basis of an issued invoice

Belvi d.o.o. reserves the right to determine special payment terms for special types of packages or promotional offers.

IMPORTANT NOTES

• All foreign citizens who use the services of our agency are obliged to inquire about the visa regime of the Republic of Turkey, about the travel conditions related to health, customs or border formalities that apply to the country whose passport they hold, and to have an entry stamp for the territory of the Republic of Serbia in the passport with which they leave Serbia.
• For all reservations made during the early booking period (discount for early reservations), special conditions for changes and cancellation of the package apply. Any change (first name, surname, departure date, accommodation type, adding passengers and the like) implies the application of new prices from the currently valid price list and the charging of change fees, and may be refused by the hotel. In that case, cancellation costs will be applied according to the General Terms and Conditions of Travel.
• For citizens of the R. Serbia, a visa is not required for a stay in R. Turkey of up to 90 days within a period of 6 months counting from the first day of the first entry. Citizens of R. Serbia entering R. Turkey need to hold a passport that is valid for 6 months after returning from the trip. We kindly ask passengers to check the validity of their travel documents.
• We kindly ask passengers to pay special attention to children's passports, which are issued with a shorter validity period.
• Minor children traveling without one parent need the consent of the other parent to cross the border, or if they travel without parental escort they must have an adult escort and the certified consent of both parents when crossing the border. The parental consent statement must be certified in court or at the municipality.
• On the charter flight the carrier is Air Serbia; one piece of luggage per person with a maximum weight of 23 kg and one piece of hand luggage with a maximum weight of 7 kg are allowed. Children under 2 years are not entitled to luggage. As a rule, the departure - arrival, takeoff - landing of the aircraft on charter flights is in the late evening or early morning hours.
• The hotel category is the official domestic category based on the contract between the tour operator and the foreign partner. In case of any subsequent change, the tour operator bears no responsibility. The type and quantity of food depends on the hotel category. Room allocation in the hotel is done exclusively by the hotel reception upon arrival at the hotel. The tour operator cannot influence the floor, the position of the room, the size of the bed. One hotel day, as well as the reserved services, is counted from noon on the start date of the trip until noon on the last day of the package, regardless of when (depending on the flight schedule, which the agency cannot influence ) the guest enters the hotel.
• In accordance with the current situation regarding the pandemic of the CORONA - COVID 19 virus, all countries have adopted protocols and rules of conduct in line with the recommendations of the World Health Organization. Passengers are called upon to exercise personal responsibility, with a request that all measures and rules of conduct be fully respected in order to preserve personal health, as well as the health of all other people in the surroundings.
• Wearing protective masks is mandatory at the airport, during the flight on the plane, as well as in the means of transport during the transfer at the destination (bus, minibus, taxi vehicle). At passport control, passengers are required to remove the mask to confirm their identity. At some airports, contactless temperature measurement is carried out before boarding the plane.
• Physical and social distancing measures will be applied at all destinations in all segments so that persons who do not belong to the same group of passengers (families, persons traveling together) keep a distance of at least 2 m. It is possible that random testing of passengers will be carried out at the destination.
• Disinfectants will be available at all public points of the facilities (airports, hotels, etc.).
• Frequent ventilation of enclosed spaces will be applied, as well as the use of air conditioning with a regular inflow of fresh air.
• Ventilation of vehicles and disinfection of all contact surfaces will be carried out between uses.
• In hotel and apartment facilities, all measures and protocols will be applied in order to provide clients with a safe stay. Wearing protective masks is mandatory for all staff and guests. All staff have undergone special training aimed at minimizing contact with guests. Check-in at the hotel will be carried out with minimal contact. If symptoms of illness are noticed, all protocols provided for such situations will be applied. Disinfection of keys and cards is mandatory. In some facilities, contactless electronic check-in and check-out at the reception will be possible. In restaurants and bars, distance between tables is mandatory. In facilities where self-service meals are provided, protective barriers will be installed, and the staff will serve the food, so that no one other than the hotel staff will be in contact with the food. Some facilities will switch to a modified food service regime. Disinfection of accommodation units before assigning them to new guests is mandatory. Mini clubs for children , spa centers will operate with limited capacities or will not operate at all. Hygiene maintenance of accommodation units will be carried out at the guest's request in order to reduce contact with the staff.
• All facilities reserve the right to change services or discontinue certain services they provide, in order to implement safety measures recommended by the World Health Organization. All descriptions of facilities from the Belvi Travel offer were made at the time of publication of the travel itinerary and are for informational purposes, so certain ways of providing the service cannot be guaranteed and cannot later be the subject of a complaint, because the measures are implemented for the purpose of protecting the safety of guests and employees.

GENERAL NOTES

• Optional excursions and visits are not an integral part of the travel itinerary and are not covered by the tour operator's travel guarantee, given that they are organized by local agencies. The tour operator is not responsible for delays, the quality of organization and the price of optional excursions and visits - whose organizer is a local agency at the destination. In case of objections and complaints, contact the representative of the agency / foreign partner at the destination.
• During the transfer to hotels located in city zones, it is possible that the bus cannot drop passengers off in front of the hotel itself, but at the nearest possible place.
• Clients are obliged to inform themselves about the return time from the destination with the representative.
• The tour operator is not responsible in case of damage, delay or loss of luggage. In that case, IMMEDIATELY contact the representative of the airline or the staff at the airport (Lost&Found) in order to request an appropriate confirmation (Property Irregularity Report), and then also notify the representative of the agency / foreign partner at the destination.
• Turkish cuisine is based on vegetables and pasta, with less meat and cold cuts.
• The type and quantity of food depends on the hotel category. In case of a smaller number of guests, the hotel may decide on the spot to serve food on a set menu basis instead of the all inclusive service. Room allocation in the hotel is done exclusively by the hotel reception upon arrival at the hotel. The tour operator cannot influence the floor, the position of the room, the size of the bed.
• Discounts for children and the third and fourth adult person apply only when accompanied by two full-paying persons, with the persons granted the discount sleeping on extra beds (generally smaller than a standard bed, an armchair, a pull-out sofa, a folding metal or wooden bed with a thinner mattress), in room types that allow accommodation for more than two persons, unless otherwise stated in the price list.
• Children up to 2 years, if they do not pay for accommodation and a seat, do not have their own seat on the plane, are not entitled to free transport of luggage or to a meal during the flight, nor to a bed in the hotel, nor to meals. A baby cot in the hotel is obtained on personal request at the reception, with the possibility of a supplement, or is reserved at the agency on request.
• To obtain a discount for children, the date of birth and the age of the child at the time of travel are decisive.
• If two or more persons have booked a double or multi-bed room together, and in case of withdrawal from the trip if there is no third person to replace one of them, the tour operator has the right to charge the full price of the accommodation unit.
• Statements about the content of certain services or facilities provided by the hotel do not necessarily imply that they can be used free of charge, nor that they operate 24 hours. A supplement may be payable at the hotel reception for the use of certain services (massage, sauna, spa center, fitness, internet, safe, consumption of drinks from the mini fridge/mini bar, sports courts and the like.)
• The dress code in most hotels during dinner in restaurants is, for men, long trousers, and all types of swimwear are not permitted.
• The tour operator bears no responsibility if the hotel changes the all inclusive or ultra all inclusive concept, or the working hours of restaurants, bars, discos and other hotel facilities, nor is the hotel obliged to notify the foreign partner and the tour operator of newly arisen changes.
• In low season, and sometimes during the season, it is possible that some facilities of the accommodation, and catering and retail establishments in the destination, are not in operation, for which the tour operator cannot be held responsible.
• Photographs from the catalog or from the website of the interior facilities of the accommodation and rooms do not guarantee that the passenger will receive an accommodation unit with exactly the appearance, location, equipment and size shown in the photograph.
• The telephone number of the agency / foreign partner representative will be available to passengers at the time the voucher is issued, and no later than 5 days before the contracted trip. If a passenger receives a voucher that does not state the representative's telephone number, they are obliged to call the agency before the trip.
• The price is guaranteed upon payment of the full amount. The tour operator reserves the right, in case of a change in the transport price, a change in the foreign exchange rate, an insufficient number of registered passengers, overbooking of the hotel and the like, to change the price of the trip by the corresponding amount, to offer alternative accommodation in another facility of the same category, or to cancel the trip no later than five days before departure.
• The minimum number of registered participants for packages arranged on the basis of charter flights is 140 passengers. The final deadline for the agency to cancel the trip is 5 days before the trip.
• The tour operator bears no responsibility in case of changes to the flight schedule by the airline. The flight time stated in the flight details is the planned local time. The passenger will be notified of the exact flight time upon receiving information from the air carrier, and not earlier than 48 hours before the takeoff time.
• The tour operator considers that the passenger has fully familiarized themselves with the General Terms and Conditions of Travel and the travel itinerary by signing the registration (contract) for the trip and paying the deposit.
• The final amount of airport taxes is subject to change.
• The tour operator bears no responsibility in case border authorities prevent a passenger from leaving the country or make it impossible for them to enter the territory of European Union countries, transit countries or countries outside the EU, due to invalid documents, a committed offense or failure to comply with visa or customs regulations, nor is it responsible if border or immigration authorities do not approve entry, transit or further stay of the passenger. A refund of the amount paid for a trip that was not realized due to an invalid travel document is not possible.
• Passengers are asked to take careful care of their travel documents, documents, money, valuables and luggage. The tour operator bears no responsibility for their possible loss, theft or disappearance for any reason, throughout the entire duration of the trip.
• This program and the price list are subject to the General Terms and Conditions of Travel of the travel agency Belvi d.o.o.
• Belvi d.o.o. bears no responsibility for any different oral information about the travel itinerary.