Milan, Genoa, Lugano and Como, by bus

PAYMENT METHOD AND TERMS

Package holiday prices are expressed in EUR. Payment is made in dinars at the official NBS middle exchange rate on the day of payment. If the package is not paid in full, the remaining debt is expressed in euros and is paid at the exchange rate on the day of payment.

• 30% upon booking and the remaining amount up to the full price of the package 5 days before the start of the trip (for regular payments up to departure).
• 30% upon booking and the remaining amount up to the full price of the package in 3 equal monthly installments, deferred by citizens’ checks.
• By payroll deduction, in 6 equal monthly installments.
• Payment is made exclusively in the dinar equivalent at the NBS middle exchange rate on the day of payment.

Belvi d.o.o. reserves the right to set special payment terms for special types of packages or promotional offers.

ACCOMMODATION NOTES

• Accommodation facilities are entered on the first day of the stay in accordance with the rules of that facility. Check-in is most often in the afternoon hours (around 15h), and check-out on the last day of the stay is most often by 09h.
• Descriptions of accommodation facilities are for information purposes. The tour operator bears no responsibility for possible deviations and for the quality of service within the accommodation facilities, because this depends exclusively on the accommodation facilities.
• The accommodation facilities accommodate travelers and determine the arrangement and type of rooms according to their availability at a given moment. The agency is unable to confirm to clients whether the beds will be twin (separate) or double (large French bed), nor the floor within the accommodation, unless this is specifically stated in the Contract.
• Some of the additional amenities of the accommodation facilities are available for a supplement. There is a possibility of deviations and changes regarding the availability of some amenities, because they depend exclusively on the accommodation facilities (e.g. safe, parking, mini-bar, TV, air conditioning…).
• The traveler is obliged to respect the rules of the accommodation facility and bears sole responsibility for any sanctions imposed by the staff of the accommodation facility.

IMPORTANT NOTES

• The travel itinerary has been prepared on the basis of a minimum of 50 paying travelers.
• The agency determines the seating arrangement, the place of departure, the places for breaks and their length; by paying for transport, the traveler accepts all of the above, with no right to object or complain.
• In the event of an insufficient number of travelers for the package to go ahead or other objective circumstances, the tour operator notifies travelers of the cancellation of the package 5 days before the departure date.
• The agency reserves the right to choose the means of transport for transfers.
• If a traveler decides on their own to change part of the plan and itinerary of the trip, the agency has no responsibility to provide that traveler with a transfer, earlier or later check-in or check-out at the accommodation, or different nights in the accommodation, from what is foreseen by the plan and itinerary of the trip.
• Minor travelers must have notarized parental consent when traveling. Minor children traveling without one parent need the consent of the other parent to cross the border, or if they travel without a parent’s escort they must have an adult escort and the notarized consent of both parents when crossing the border. The parental consent statement must be notarized.
• Luggage is limited to one traveler - one suitcase + hand luggage.
• Documents required for the trip: According to the Serbian Ministry of Foreign Affairs, for Italy, a biometric travel document is required that is valid for at least three months after the planned date of leaving the territory of Italy, and the tour operator’s program states “Valid biometric passport at least 6 months after the trip”, so please confirm with the agent, before payment, the validity period that applies to your trip. For the excursion to Lugano (Switzerland), the Ministry states that the passport must be valid for 3 months from the date of leaving Switzerland and must have been issued within the last 10 years. The Entry/Exit System (EES) records non-EU nationals traveling for a short stay each time they cross the external borders of the 29 European countries that apply it: name, travel document data, biometric data (fingerprints and facial image) and the date and place of entry and exit. From April 10, 2026, the EES replaces passport stamping. (Serbian Ministry of Foreign Affairs and the European Commission, checked 18.10.2026.)
• The traveler is obliged to find out on their own about the conditions of entry into the territory of the countries being visited and of return to Serbia. Foreign nationals are themselves obliged to find out about the conditions of entry into the territory of the countries being visited and of return to Serbia.
• We recommend that you take care of your personal documents and money on your trip. Travelers are obliged to take care of their travel documents, money and belongings for the duration of the package. Leaving valuables in means of transport and in hotel rooms is not advisable, because neither the tour operator, nor the carrier, nor the hotel is responsible for them! In the event of theft (loss of personal belongings), the traveler may claim compensation for damage only for their belongings insured with authorized insurance companies.
• Sightseeing of the cities listed in the travel itinerary does not include visits or tours of the interiors of public buildings, institutions and cultural monuments, unless this is foreseen and stated in the travel itinerary.
• Touring the cities within the travel itinerary can be done on foot, by private transport, by city transport or by any other means.
• Travelers who intend to visit museums and galleries are advised to check their opening hours in advance and to coordinate the desired visits with their free time.
• The safety of persons and travelers, as well as the state of health in which a traveler finds themselves, is entirely personal and a matter of personal responsibility. All travelers must be aware of the health and safety situation of the countries they are traveling to.
• Travelers are obliged to remain in their seats on the bus and other means of transport used for transfers, and must not leave them at places not intended for breaks (borders, checkpoint stations, toll booths, etc.). If a traveler leaves the vehicle without prior agreement with the agency representative, they bear all possible costs and consequences themselves.
• A traveler who by inappropriate behavior disturbs other travelers or obstructs the drivers and the escort in their work will be immediately excluded from the trip and all responsibility passes to them, with no right to complaint and no refund.
• The traveler is obliged to respect the schedule set by the agency representative on the trip, otherwise the agency representative has the right to exclude the traveler from the trip.
• Toilets cannot be used on tourist buses; in accordance with the plan and itinerary of the trip, breaks are made every 3-4 hours (depending on the location and facilities of the gas station), which travelers can use for toilet use.
• Travelers who do not settle their debts and do not pay for the trip by the final deadline stated in the plan and itinerary, and who do not notify the agency in any written way within 24 hours of the date of expiry of the payment deadline, will be treated as having withdrawn from the trip.
• Because of respecting the schedules foreseen by the travel itinerary, as well as respecting the time of the other travelers in the group, there is no possibility of stopping at the border that marks the exit from the European Union in order to validate receipts and obtain a refund of tax from the European Union (TAX FREE).
• The tour operator reserves the right to change individual contents of the itinerary due to extraordinary circumstances and things that the agency could not foresee at the time of concluding the contract.
• The tour operator is not authorized to assess, and does not assess, the validity of travel and other documents.
• The agency bears no responsibility for any information given verbally.
• Travelers are obliged to check the exact time and place of the group’s departure two days before the trip.
• The traveler is obliged to familiarize themselves with the rules of conduct of the country they are traveling to and to respect the applicable customs regulations.
• The tour operator reserves the right to correct the price of the trip due to changes on the monetary market or changes in accommodation or transport prices. The organizer reserves the right to change the travel itinerary (the order of individual contents of the itinerary due to objective circumstances).

The package has been prepared on the basis of a minimum of 50 paying travelers

Tour operator: FENIKS TOURS PUTOVANJA d.o.o., Kraljevo, Cara Lazara 44

License OTP 33/2024 - category A

Travel itinerary no.: 127/24 of 02.10.2024.

Belvi d.o.o. acts as an intermediary in the sale of packages.

Belgrade, Vračar, Beogradska 6, 011/322-33-00; 3341-839, office@belvi.rs

The General Terms and Conditions of Travel of the agency Feniks Tours Putovanja d.o.o. apply together with the itinerary and the price list.

Descriptions and photographs of the facilities are published on the website: www.belvi.rs

Price list no. 01 / 10.01.2025.