Brilliant Hotel & Spa

TERMS AND METHOD OF PAYMENT: The prices of holiday packages are expressed in EUR. Payment is in dinars at the official NBS middle exchange rate on the day of payment. If the package is not paid in full, the remainder of the debt is expressed in euros and is paid at the exchange rate on the day of payment.

• in cash or by Visa, Mastercard, Maestro, American Express and Dina payment cards, the package reservation is secured by paying a deposit of 40% of the package value, and the remainder is paid no later than 15 days before departure.
• in installments (up to 9 monthly installments, with no deposit and no interest) - by Intesa banka credit cards (Visa and Mastercard), payment at the time of booking.
• by citizens' checks with deferred payment until 15 December 2027, the package reservation is secured by paying a deposit of 40% of the package value, and checks for the remainder are deposited no later than 15 days before departure.
• by payroll deduction of companies with which Belvi d.o.o. has signed an Payroll Deduction Agreement.
• by bank transfer of individuals or companies on the basis of an issued invoice

Belvi d.o.o. reserves the right to determine special payment terms for special types of packages or promotional offers.

IMPORTANT NOTES

• Any change or addition to the original reservation (name, surname, date of birth, change of accommodation type...), after the expiry of a certain hotel early booking discount, is considered a cancellation of the reservation by the traveler and may be rejected by the hotel. In that case, cancellation costs will be applied in accordance with the General Terms and Conditions of Travel.
• Travelers who are citizens of Serbia can travel to Albania without visas, but the passport must be valid for a minimum of 6 months after returning from the trip. We ask travelers to pay special attention to children's passports, which are issued with a shorter validity period. To enter the territory of Kosovo and Metohija, an ID card is required (an ID card issued by the Coordination Directorate is not recognized), and for minor children who do not have one, a birth certificate extract with a glued-on photograph (do not staple) certified with the seal of the municipality is required. To enter the territory of the Republic of Albania, a valid passport is required.

GENERAL NOTES

• The stated discounts for the third and fourth person and for children apply only when accompanied by two adult (paying) persons, unless otherwise stated in the price list.
• A child aged 0-6 y. accompanied by two full-paying persons has free accommodation in a shared bed. A child aged 6-12 y. who uses a standard bed is not entitled to the hotel discount.
• The additional, i.e. extra bed is generally smaller than a standard bed and is usually a folding bed, a wooden or metal frame, or a folding sofa/armchair.
• Rooms are used on the first day from the table from 14:00h and are vacated on the last day of stay by 10:00h.
• Hotel reservations are made upon payment of a 40% deposit. Final confirmation is received within 48 hours of payment. If the reservation is not confirmed by the hotel, the entire deposit amount is refunded.
• The supplement and availability for a single room/accommodation unit are provided on request.
• The price is guaranteed upon payment of the full amount. In the event of changes after the conclusion of the Travel Contract relating to changes in the currency exchange rate, or when the price is expressed in dinars, to changes in carrier tariffs and other cases provided by law, the tour operator reserves the right to correct prices, change the travel itinerary, cancel the trip, or carry it out in cooperation with another agency, of which it is obliged to notify travelers no later than five (5) days before the planned start of the trip.
• Minors traveling without parents must have parental consent to travel independently.
• The hotel category designation in the price list is officially determined and valid on the day of conclusion of the contract between the tour operator and the foreign partner.
• The tour operator does not guarantee the floor, view and number of the room, unless this is provided in the price list as a supplement option. The allocation of rooms in the hotel is made by the reception upon guests' arrival.
• Statements about the content of certain services or facilities provided by the hotel do not necessarily imply their free use. A supplement may be payable at the hotel reception for the use of certain services (sauna, spa center, fitness, internet, safe, use of the minifridge/minibar, sports courts and the like.)
• The dress code in most hotels during dinner in the restaurants requires men to wear long trousers, and all types of swimwear are not allowed.
• In low season conditions, and sometimes in season, some facilities of the accommodation property, as well as catering and retail establishments at the destination, may not be in operation, for which the tour operator cannot be held responsible.
• Photographs from the catalog or the website of the interior facilities of accommodation properties and rooms do not guarantee that the traveler will receive precisely an accommodation unit with the appearance, position, furnishings and size shown in the photograph.
• The representative's telephone number will be available to travelers at the time the voucher is issued, no later than 2 days before the contracted trip. If the traveler receives a voucher that does not state the representative's telephone number, he or she is obliged to call the agency before the trip.
• Every traveler is obliged to hold a valid travel document (passport).
• Travelers who are not citizens of Serbia are required to familiarize themselves with the visa regime of the country they are traveling to. The agency is not responsible for an invalid travel document of a trip participant, for failure to obtain a visa for the category of travelers who need one, or in the event that border authorities prevent a traveler from entering the territory of the destination country, and the traveler will be considered to have withdrawn from the package and the General Terms and Conditions of Travel will be applied.
• The agency is not responsible for any different verbal information about the travel program.
• We ask travelers to carefully read the General Terms and Conditions of Travel, which are an integral part of this program.